Introduction

1. We at BilaBila Retail Sdn. Bhd. are committed in protecting your personal information in accordance with the Personal Data Protection Act 2010 (“PDPA 2010”). This Privacy Policy explains how we use, disclose, and protect the personal information we collect.
2. By providing us with your personal data, you consent to our collection, use, disclosure (including transfer) and processing of your personal data in accordance with this Privacy Policy. Please DO NOT provide any personal data to us if you do not accept this Privacy Policy. To ensure that all personal information in our possession or control is kept in a safe and secure manner, we will make reasonable security arrangements. 
3. By providing your Personal Data to us and/or continuing access to our App, you declare that you have read and understood this Policy and agree to us processing your Personal Data in accordance with the manner as set out in this Policy.
4. We reserve the right to modify, update and/or ament this Policy from time to time. Please check our App from time to time to see if there are any amendments to this Policy. The updated time will be updated at the bottom of the page. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of all modifications. By continuing to use the App post any amendment to this Policy, it will be taken as you having agreed to and accepted those amendments.

Collection of Personal Data 

1. “Personal Data” refers to any information in our possession or control that relates directly or indirectly to an individual and to the extent that the individual is identifiable. This may include your name, address, contact information (e.g. telephone number and email address).
2. Your Personal Data may be collected during your course of dealings with us in any way or manner. Some examples of how personal data can be collected:
   • When you register/enter information on our site
   • When you complete and applications or forms or participate in any events or register for newsletters with us through any channels (phone, email, in person, physical forms, digital forms, messaging platforms, social media platforms)
   • When you communicate with us directly via our customer service 
   • When you enter and when you interact with us for promotions, competitions, contests events or lucky draw either online or physically through our stores
   • When you participate in surveys with us and other types of research

Usage and processing of your personal data

We collect and use Users' personal information for the following purposes:

• To personalize user experience: We may use information to understand how Users utilize the App's features and resources and provide a more personalized experience.
• To improve customer service: Information provided helps us respond to customer service requests and support needs more efficiently.
• To send periodic marketing materials, surveys, events, promotions and product launch events.

Sharing Personal Information 

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. 

Compliance with Applicable Laws 

We will comply with all applicable laws and regulations regarding the collection, use, and retention of personal information from Users of our App. 

Changes to this Privacy Policy 

BilaBila Retail Sdn. Bhd. has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. 

Acceptance of Terms 

By using this App, Users signify their acceptance of this Privacy Policy. If a User does not agree to this policy, they should not use our App. 

Contact Us 

If you have any questions about this Privacy Policy, the practices of this App, or your dealings with us, please contact us at cs@bilabila.co / +60106528283